FAQs

The George Urban Mansion

Presented by

General Information

Digital Show House Program

Location: 280 Pine Ridge Road, Buffalo, NY 14225

Show House Dates:

Saturday, April 25 – Sunday, May 18, 2025

Show House Hours:

Monday: Private Group Tours 10AM – 6PM
Tuesday: Private Group Tours 10AM – 6PM
Wednesday: CLOSED
Thursday: General Admission 10AM – 1PM & 5:30PM – 8:30PM
Friday: General Admission 10AM – 1PM & 5:30PM – 8:30PM
Saturday: General Admission 10AM – 4PM
Sunday: General Admission 10AM – 4PM

Admission:

General Admission: $35
Private Group Tours: $45

Parking: Parking is available within walking distance at Villa Maria College (240 Pine Ridge Rd, Lot A) and on nearby streets around the Show House.

Photography: Photography is allowed within the home. Guests are encouraged to capture their favorite moments. Please share your thoughts and inspirations on social media with #jlbshowhouse25

Please note:

Infants, children under 10, and pets will not be allowed through the home.
Public restrooms are not available onsite.
Unfortunately, this event is not handicap accessible, as it has 4 flights of stairs and no ramp or elevator.
Tickets are non-refundable and non-transferable.

Purchasing Information

How do I purchase tickets?

Tickets can be purchased by visiting our website https://jlbuffalo.ticketbud.com/

Tickets will be sold through Ticketbud only. Think Green and Go Mobile. Please consider using your mobile device to show your ticket at the door by showing the emails from Ticketbud with your tickets or uploading to your Apple Wallet. To speed up entrance, please ensure you have your tickets ready to present at check in. We can also check you in by the purchaser and/or ticket holder name at the door.

I can’t figure out how to purchase tickets using Ticketbud, what do I do?

If you are unable to purchase your tickets successfully using Ticketbud, please call 716-884-8865 or email JLB@JLBuffalo.org.

Why do I need the contact information for all the people I am purchasing tickets for?

You do not need the contact information for all the people you are purchasing for at the time of purchase. Simply check the box “copy this information to all ticket holders” and proceed through check out.

To add the contact information after purchase, you have the below options:

Everyone in the party arrives at the same time to view the Show House:
1. All the tickets can be accessed from the purchaser’s email or to the person it was forwarded to (if the purchaser does not have a mobile device). The party will present a single mobile device with the email showing for all tickets to be scanned for entry.
2. If it is preferred, the purchaser can also transfer tickets to Apple Wallet to present at the door. (Please note that this option is for Apple users only as Ticketbud does not currently support Google Wallet technology).
Everyone in the party arrives at different times to view the Show House:
1. Go in to Ticketbud by logging in with your account or confirmation number and enter all party members contact information after purchase.
2. Email the ticket confirmation email to the individuals indicating what ticket number to present at the door. Once that ticket is scanned, it cannot be scanned again.
3. Transfer tickets to Apple Wallet then share with other members of the party. (Please note that this option is for Apple users only as Ticketbud does not currently support Google Wallet technology).

What if I don’t have a mobile device?

If you do not have a mobile device to present the mobile tickets at the door, it is suggested to forward the email to a person in the party that does have a mobile device to present the tickets at the door for entry. We can also check you in by the purchaser and/or ticket holder name at the door.

How long is my ticket valid?

Sneak Peek Tickets are purchased for a single visit during Sneak Peek days and hours of operation February 22nd & 23rd.
General Admission Tickets are purchased for a single visit during the Show House days and hours of operation Thursday through Sunday, April 26 – May 18.
Private Tour Tickets are purchased for a single visit at the designated date and time indicated on the ticket.

I can’t see how many tickets I ordered prior to payment?

At checkout, there will be a drop-down on the top with the total ticket amount including fees. That dropdown will show the details of your purchase which includes the number of tickets and total dollar amount. If the details are not correct, please go back and edit your purchase. Tickets are non-refundable and Private Tour Tickets are non-refundable and non-transferable to a new date.

What is the ticket refund policy?

Tickets are non-refundable. Private Tour Tickets are non-refundable and non-transferable.

Where do I find my mobile ticket?

Once a ticket is purchased through Ticketbud, an email confirmation will be received that includes the mobile ticket. The ticket QR code will be at the bottom of the email. Please check your junk/spam folders if you are unable to find your confirmation email. Think Green and Go Mobile. Please consider using your mobile device to show your ticket at the door by showing the emails from Ticketbud with your tickets or uploading to your Apple Wallet. To speed up entrance, please ensure you have your tickets ready to present at check in. We can also check you in by the purchaser and/or ticket holder name at the door.

Can I purchase tickets at the door?

Tickets will be sold through signs leading to the Show House with QR Codes to purchase tickets or at the door during Show House dates only.

What is the check in process when I arrive at the Show House?

Upon arrival and to speed up entrance, please ensure you have your tickets ready to present at check in. Once you are checked in, you will be welcomed into the Show House!

General Admission Ticket Information

What is a General Admission ticket?

General Admission tickets will give our guests access to the Show House for a single-entry Thursday through Sunday during the duration of the Show House. Guests are welcome to check-in at any point during open hours and are suggested to keep their visit to 90 minutes. General Admission tickets are not valid for Private Tours.

Private Group Tours Information

What is a Private Group Tour?

These tours are designed for groups of 10 people to go through the house together. Most groups are from clubs or a large group of friends that want to come together.

How do I book a Private Tour?

Private Tours will be sold online through Ticketbud. Tickets are sold on a first come first serve basis and sales cut off 48 hours prior to the date of the tour.

Tickets can be purchased by visiting our website https://buffalo.jl.org/show-house/decorators-show-house-tickets/

If you need further assistance, please call 716-884-8865 or email JLB@JLBuffalo.org.

How many people can attend a Private Tour?

Private Tours are a small group guided by a docent and each time slot is limited to 10 people. If interested in booking for a larger group, it is suggested to purchase across several time slots. If you need further assistance, please call 716-884-8865 or email JLB@JLBuffalo.org.

What is the best way to secure a Private Tour time slot for an entire party?

It is best to purchase all the tickets for your party at once to ensure the time slot is secure. Tickets are available on a first come first serve basis. Private Tour Tickets are non-refundable and non-transferable.

What if everyone’s name and email attending the Private Tour is not available at check out?

Please purchase all tickets at once to ensure you secure the time slot. You do not need the contact information for all the people you are purchasing for at the time of purchase. Simply check the box “copy this information to all ticket holders” and proceed through check out. For further assistance, see instructions under Purchasing Information.